法國興業銀行Application Support Engineer

Main Responsibilities

1) SG China Production Application System Support

Support EOD Operation Issues Fixing
Support Intraday Operation Issue Fixing
Application Maintenance Document Preparation/Update, include but NOT limit:
i. EOD Procedure

ii. Intraday Operation Procedure

iii. Application Monitoring

iv. Data Backup and Recovery Procedure

v. Routine Maintenance

vi. Knowledge Base Update

vii. Disaster Recovery Procedure

Application Release(bug fixing, enhancement, project) preparation and deployment
Support Application Version Upgrade
2) SG China Production Application System 1st Level Support

User Calls Logging
User Communication for Application Outage and Post-Mortem
1st Level User Incident Issue by Knowledge Base
Provide Support to 2nd Level Support(3D and IT DEV Team)
3) SG China Testing/Training Application System Support

Technical Environment Preparation
Support EOD Issues Fixing
Support Intraday Operation Issue Fixing
Change Request Deployment
Other ad hoc tasks / relevant responsibilities as assigned by the management
Candidate Profile

Bachelor Degree in IT related area
Production support experience is a MUST
Bank application experience is a MUST
Basic programming skills, WAS/JAVA knowledge highly preferred.
Strong analytical and synthetic skills
Ability to work with remote sites
Good communication skills & strong motivation
Good English and Chinese

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如有興趣，請發中英文簡歷到ouyantao@163.com